U.S. Department of Veterans Affairs

VETERANS AFFIAR

Military & Veterans News

Benefit News: Senate Veterans' Affairs Committee Passage of Appeals Modernization Bill

WASHINGTON — “I want to thank the Senate Veterans’ Affairs Committee for its bold action on VA appeals modernization,” Secretary Shulkin said. “I look forward to the full senate passing the bill quickly to help us move the antiquated appeals process into the modern era, and provide Veterans with much quicker resolution of their appeals — something we have long sought.
veterans affair

Military & Veterans News

Benefit News: VA fixes Veterans Crisis Line

WASHINGTON — In response to the recently released VA Office of Inspector General (OIG) report that reviewed processes from June 6 through Dec. 15, 2016, of the Veterans Crisis Line (VCL), the Department of Veterans Affairs (VA) released the following statement: "The Department of Veterans Affairs is proud to announce that the challenges with the Veterans Crisis Line have been resolved. Prior to the opening of our new Atlanta call center, our call rollover rate often exceeded 30 percent. Our current call rollover rate is less than 1 percent, with over 99 percent of all calls being answered by the VCL."